Mobile subscribers who are yet to link their numbers with Aadhaar can do so from the convenience of their house from January 1 using a voice-guided system that would finish the process through a one-time password (OTP). This facility, nevertheless, will come nearly a month and a half behind the initial time frame to roll out a hassle-free OTP system for customers. The delay follows confusion and tussle in between Special Identification Authority of India (UIDAI) and telecos.With the federal government asking mobile subscribers to connect their numbers with Aadhaar following security issues raised by the Supreme Court, a big number of customers began the process. However, quickly there were grievances that it was showing difficult to complete the process by visiting the consumer centres of mobile business. Over 50 crore customers have still to obtain their numbers validated. ET/Representational Image Customers have till the very first week of February to obtain their numbers confirmed, stopping working which their connection may be detached. An OTP-based system is seen as the most hassle-free path for mobile customers to get their numbers related to Aadhaar, specifically as they eliminate difficulties in the existing system where biometric devices have not functioned correctly at outlets of mobile business often, or centres are situated at a range. BCCL/Representational Image In the OTP system, a subscriber needs to call the Interactive Voice Reaction System (IVRS)from his mobile number, and can complete
the process in English, Hindi and several local
languages. The customer will then need to give the permission for confirmation with the Aadhaar number, following which he/she gets an OTP that will be used for completing the process. As soon as the OTP so typed in is verified to be appropriate, the number is confirmed within a certain duration of time.While the streamlined process looks all set to be presented from the brand-new year, it follows a war of words between UIDAI and the telecom companies and their lobby group, Cellular Operators Association of India(COAI ).
COAI has actually accused UIDAI of prematurely announcing the beginning of the OTP-based process, when from November 15, and then from December 1. livemint/Representational Image “This was done despite the fact that the telecom department, UIDAI and the(telecom)industry were still under discussions on the OTP-based process … the telecom business have in the past represented to UIDAI that in order to carry out the
OTP-based procedure, today Customer Acquisition Type (CAF )would be required to be modified.”Telcos said they needed at least 4-6 weeks time to make ideal modifications once it was enabled by the telecom department. The permission was finally approved on December 1. UIDAI officials stated there was no delay on their part and”it was rather the mobile business that had been dilly-dallying “. They declined to begin record on
the matter.Originally released in The Times of India